Follow the steps below to learn how to enable this remote access permission: Users must execute this locally (AKA physically on the computer/machine or via a 3rd party tool with pre-existing access permission). and was challenged. In the upper right you can access your account information and subscriptions. Using kerio is a useful suggestion that may or may not guide someone to a fix depending on the issue at hand. Any quicker keyboard shortcuts? Today I finally had time to google wtf made the cursor disappear. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. In Word this was particularly annoying when trying to type and manipulate text. Solution 1. I need to be able to have us BOTH on the computerthe user via RDP, and me via Splashtop. Within that window, you can control their computer with your mouse and keyboard just like you were sitting in front of it. Options are to Reject after the request expires, Allow after the request expires, or Off. If you click to open the toolbar, there will be a number of options available to you. Then via the Browse button below select the cursor file beam_r.cur. Sadly, 720px is the highest resolution currently supported by the driver. I see that type of response, but I don't reply to them because they are not in my post thread. I can feel the pain you were in and really glad I was able to help you fix it! Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. Right-click on each mouse and choose " Update driver .". Thanks and apology for the issue encountered. Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. Click " Additional mouse options " on the right side of the screen. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Please click on the Eye icon in the toolbar at the top of the screen when you are in a remote session, then click the "Show Remote Cursor" button. QED. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. Right-click on entry for the mouse you're troubleshooting. For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries. If the display remains blurry/fuzzy, try restarting the remote session. Seem like what you have If your wireless mouse isn't working, the first thing to check is whether it's out of juice. Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. I have a system with me which has dual boot os installed. Choose your primary button from the drop-down. When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. Below weve provided several ways to resolve Splashtop connection issues. I added a "LocalAdmin" -- but didn't set the type to admin. It usually happens when I go back to the RDP session from my local computer. However, it is not a default/standard feature included with all Splashtop plans. Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. Advance Has proxy settings options (No proxy, Auto, Manual) and to set Server, Username and Password. While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. You can do this by disconnecting the mouse from the USB port and plugging it back in. Try tapping the touchscreen with your finger, and then try tapping the screen with your surface pen. If your company has installed software on your work computer such as ActivTrak or SentryPC to track the web pages you visit, software you install, or other activity, then that tracking on your work computer will happen regardless of whether you are sitting in front of it in the office or remoting into it from home. Keep pressing and holding for up to 10 seconds (until the device turns off). My i.t dept had no idea how to fix this. Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. Most often, users will receive a black screen upon opening the app. Enter your email address to follow this blog and receive notifications of new posts by email. Use the table below to navigate to it. Look for the "+" SOS icon when you start the app and tap it. : I was messed up by which Windowss pointer would I change for ( Guest or Host ). And thats it. It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. In the Mouse properties window, change the Scheme to Windows Black (system scheme) Say hello to your cursor when editing text again! AnyViewer is a safe and reliable remote access software for Windows. With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Mouse pointer disappearing when using splashtop for extended display. With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. If Tablet mode is turned on, turn off auto-hide taskbar for both Desktop and Tablet mode. Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. Thanks a lot There were many other solutions on net, but yours was perfect. GoToMyPC. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. This method DOES work in my office to connect to a Windows 7 VM or a Win 10 physical computer.Their first response was, "Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off." The mouse cursor showed the busy pointer when hovering over the desktop. or I've also had a blue remote screen, but can see the mouse moving. Youll see the circular cursor on screen once connected. One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). My name is Helga York. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. I was about to start digging into Citrix settings. By continuing to use this site, you agree to our cookie policy. When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. Remote Mouse Free. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. All I needed was someone with good reading skills to read what was right in from them and NOT miss it like you and they did.--------------, "Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant." Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. I will work with our team actively to help resolve if the issue persists. Download Adobe Acrobat PDF reader if it isnt already installed on the machine. Running remote support sessions from a web browser isnt supported. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? In the Mouse properties window, change the Scheme to Windows Black (system scheme). So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. Unfortunately, while offering plenty of valuable features, things get hard when Splashtop doesnt work. I found this post while researching how other people have fixed the problem. 2. Using a Mouse While Remote Accessing a Computer From an iPad with Splashtop. Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. Remember that if youre remotely controlling your office computer, any software your company uses to track your activity on your office computer can still be used, just as if you were using the work computer in-person. Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office.